My 4 year old is particularly nervous and is a timid little boy. He cried his heart out whilst waiting to go in but Nicole came over and took him to the pool in her arms, providing constant reassurance on the way. He then entered the pool for his lesson with Emma. He was shaking and still crying at this point. Emma kept him in her arms until he felt comfortable to let go. She talked to him consistently and involved him in the lesson along with all of the other children so he felt empowered and more confident. Within 10-15 minutes he was looking up at me smiling and giving thumbs up, and at the end of the lesson was excited for next week. Far and above the best set of instructors I’ve come across. And this is our fourth attempt. Thank you guys.